Return Policy

Our Commitment to Your Satisfaction

At HomeOwnerAir.com, we prioritize your satisfaction. If you're not happy with your purchase, we offer a straightforward 60-day return policy to ensure that your needs are met.

Returns

We accept returns within 60 days of the purchase date under the following conditions:

  • Item Condition: Products must be unused, uninstalled, and in the original manufacturer’s packaging.
  • Protective Shipping Materials: All protective packaging materials used during shipment must be reused to ensure the product’s safe return.
  • Original Parts and Accessories: All returned items must include original parts, manuals, and accessories.

Restocking Fee & Return Shipping

Your refund will be the full order amount, minus the following:

  • Return shipping costs.
  • A 10% restocking fee.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been installed, used, or damaged by the customer.
  • Items marked as final sale or non-returnable.
  • Custom or special-order products.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 5 business days of delivery. We will arrange for a replacement or a full refund at no extra cost to you. To expedite the process, please retain all original packaging.

Exchanges

If you need to exchange an item, whether for the same product or a different model, please reach out to our customer service team. Exchanges are processed once the returned item has been inspected and approved.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method within 7-10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

How to Start a Return

To initiate a return, please:

  1. Contact our customer service team at CustomerService@HomeOwnerAir.com to request a Return Authorization (RA) number.
  2. Mark the RA number clearly on the outside of the return package.
  3. Use a trackable shipping method to ensure your return is safely received.

Contact Us

If you have any questions or need further assistance, please reach out to us:

  • Email: CustomerService@HomeOwnerAir.com
  • Phone: +1 (305) 209-0102
  • Business Hours:
  • Monday – Friday: 9:00 AM – 6:00 PM EST
  • Saturday: 9:00 AM - 6:00 PM
  • Sunday: 9:00 AM - 3:00 PM